{"id":16,"date":"2026-05-12T05:36:34","date_gmt":"2026-05-12T05:36:34","guid":{"rendered":"https:\/\/srv1658635.hstgr.cloud\/?page_id=16"},"modified":"2026-05-12T05:36:57","modified_gmt":"2026-05-12T05:36:57","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/regles.store\/?page_id=16","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Return & Refund Policy<\/h1>\n

Effective Date: 12 May 2026<\/strong>
Website:<\/strong> regles.store
Company:<\/strong> Regle Sdn Bhd<\/p>\n

Thank you for shopping with Regle Sdn Bhd. Please read this Return & Refund Policy carefully before making a purchase.<\/p>\n

By placing an order on our website, you agree to the terms stated in this policy.<\/p>\n

\n

1. General Policy<\/h2>\n

All purchases made through our website are subject to our return and refund terms.<\/p>\n

We aim to ensure that every customer receives the correct product in good condition. However, return or refund requests will only be accepted under specific conditions stated below.<\/p>\n

\n

2. Return Eligibility<\/h2>\n

You may request a return if:<\/p>\n

    \n
  • You received the wrong item<\/li>\n
  • You received the wrong size from what was ordered<\/li>\n
  • The product is damaged upon arrival<\/li>\n
  • The product has a manufacturing defect<\/li>\n
  • The item received is significantly different from the order placed<\/li>\n<\/ul>\n

    To be eligible for return, the item must be:<\/p>\n

      \n
    • Unused and unworn<\/li>\n
    • Unwashed<\/li>\n
    • In its original condition<\/li>\n
    • With original packaging, tag, or label if applicable<\/li>\n
    • Reported within 3 days<\/strong> from the date you received the item<\/li>\n<\/ul>\n
      \n

      3. Non-Returnable Items<\/h2>\n

      Returns will not be accepted for the following cases:<\/p>\n

        \n
      • Wrong size selected by customer during checkout<\/li>\n
      • Change of mind after purchase<\/li>\n
      • Customer no longer wants the item<\/li>\n
      • Item has been used, worn, washed, damaged, or altered<\/li>\n
      • Damage caused by customer mishandling<\/li>\n
      • Item returned without prior approval from Regle Sdn Bhd<\/li>\n
      • Promotional, clearance, or limited-edition items, unless damaged or wrongly delivered<\/li>\n<\/ul>\n

        Customers are advised to check all order details carefully before making payment.<\/p>\n

        \n

        4. Size Exchange<\/h2>\n

        Size exchange may be considered on a case-by-case basis, subject to stock availability.<\/p>\n

        Size exchange is only allowed if:<\/p>\n

          \n
        • The item is still unused, unworn, and unwashed<\/li>\n
        • The request is made within 3 days<\/strong> after receiving the item<\/li>\n
        • The requested size is still available<\/li>\n
        • The customer agrees to bear the return and re-delivery postage cost<\/li>\n<\/ul>\n

          If the requested size is no longer available, we may not be able to proceed with the exchange.<\/p>\n

          \n

          5. Refund Eligibility<\/h2>\n

          Refunds may only be approved if:<\/p>\n

            \n
          • The item ordered is out of stock after payment has been made<\/li>\n
          • We are unable to fulfil your order<\/li>\n
          • You received a damaged or defective item and replacement is not available<\/li>\n
          • You received the wrong item and replacement is not available<\/li>\n<\/ul>\n

            Refunds will not be given for:<\/p>\n

              \n
            • Change of mind<\/li>\n
            • Wrong size selected by customer<\/li>\n
            • Delay caused by courier service<\/li>\n
            • Incomplete or incorrect delivery details provided by customer<\/li>\n
            • Failed delivery due to customer unavailability<\/li>\n
            • Self-pickup orders that were not collected without valid reason<\/li>\n<\/ul>\n
              \n

              6. Return Process<\/h2>\n

              To request a return, exchange, or refund, please contact us within 3 days<\/strong> of receiving your item.<\/p>\n

              You must provide:<\/p>\n

                \n
              • Full name<\/li>\n
              • Order number or proof of purchase<\/li>\n
              • Phone number<\/li>\n
              • Clear photo or video of the item<\/li>\n
              • Clear photo of parcel packaging, if applicable<\/li>\n
              • Reason for return, exchange, or refund request<\/li>\n<\/ul>\n

                Our team will review your request and inform you whether it is approved or rejected.<\/p>\n

                Please do not return any item without approval from Regle Sdn Bhd.<\/p>\n

                \n

                7. Shipping Cost for Returns<\/h2>\n

                Shipping cost for returns will depend on the reason for return.<\/p>\n

                If the issue is caused by Regle Sdn Bhd, such as wrong item, wrong size sent, or defective product, we may bear the return or replacement shipping cost.<\/p>\n

                If the return or exchange is due to customer request, such as size exchange, the customer will bear all related shipping costs.<\/p>\n

                Original shipping fees are non-refundable unless the issue is caused by Regle Sdn Bhd.<\/p>\n

                \n

                8. Refund Process<\/h2>\n

                Once your refund request is approved, the refund will be processed to the original payment method or any other suitable payment method agreed by Regle Sdn Bhd.<\/p>\n

                Refund processing time may take 7 to 14 working days<\/strong>, depending on the payment provider or bank processing time.<\/p>\n

                Regle Sdn Bhd is not responsible for delays caused by banks, payment gateways, or third-party service providers.<\/p>\n

                \n

                9. Damaged or Defective Items<\/h2>\n

                If you receive a damaged or defective item, please contact us within 3 days<\/strong> after receiving the parcel.<\/p>\n

                Please provide clear photos or videos showing the defect or damage.<\/p>\n

                We will review the issue and may offer one of the following solutions:<\/p>\n

                  \n
                • Replacement of the same item<\/li>\n
                • Exchange to another available item<\/li>\n
                • Refund, if replacement is not available<\/li>\n<\/ul>\n

                  Minor colour differences due to lighting, screen display, or photography are not considered product defects.<\/p>\n

                  \n

                  10. Wrong or Incomplete Delivery Information<\/h2>\n

                  Customers are responsible for providing complete and accurate delivery information during checkout.<\/p>\n

                  Regle Sdn Bhd will not be responsible for failed delivery, delayed delivery, or lost parcel caused by incorrect or incomplete information provided by the customer.<\/p>\n

                  If the parcel is returned to us due to incorrect details or failed delivery, the customer may need to pay additional postage for re-delivery.<\/p>\n

                  \n

                  11. Self-Pickup Orders<\/h2>\n

                  For self-pickup orders, customers must collect the item according to the pickup arrangement provided by Regle Sdn Bhd.<\/p>\n

                  Please check your item during pickup. Once the item has been collected and accepted, return or refund requests may not be accepted unless there is a valid manufacturing defect.<\/p>\n

                  Uncollected self-pickup orders may not be eligible for refund unless approved by Regle Sdn Bhd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Return & Refund Policy Effective Date: 12 May 2026Website: regles.storeCompany: Regle Sdn Bhd Thank you for shopping with Regle Sdn Bhd. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms stated in this policy. 1. General Policy All purchases made […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/regles.store\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/regles.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/regles.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/regles.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/regles.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":3,"href":"https:\/\/regles.store\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":247,"href":"https:\/\/regles.store\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions\/247"}],"wp:attachment":[{"href":"https:\/\/regles.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}